Frequently Asked Questions (FAQ)

Select the category below relating to your question.

 

Body Oils

Q. Is a body oil better than a lotion for treating extremely dry skin?

Our body oils are the perfect choice for treating very dry skin. Our Wild Rose Body Oil and Sea Buckthorn Body Oil are especially good choices due to their nourishing properties. Body oils help to maintain the skin’s moisture levels and health between applications. While body lotions are also moisturizing, they tend to evaporate faster because they contain water. Thus, when the skin is extremely dry, we suggest using one of our body oils. For optimal protection of dry skin on the body and face we recommend Skin Food and Everon® LIp Balm.

Q. Will your body oils clog my pores?

Our body oils will not clog your pores. We use only the purest oils that are easily absorbed by the skin, such as organic sesame seed, organic olive fruit, organic jojoba and sweet almond oils. No mineral or petroleum oils are used. Our body oils leave your skin feeling soft and rejuvenated.

Q. When is the best time to use your body oils?

The best time to use our body oils is when the skin is still moist — ideally after a bath or shower. When the skin is damp, it is able to draw in more of the skin-softening benefits and nourishment encapsulated within. Body oils may be used as regular, everyday body moisturizers or for a massage.

Q. Which Weleda Body Oil do you recommend for a massage?

All of our oils may be used for any kind of massage: foot massage, hand massage, neck massage, a relaxing massage or a sports massage. Arnica Massage Oil is the preferred choice by thousands of massage therapists throughout the world. We also suggest Lavender Massage Oil for a calming massage before bedtime. All of our body oils are rich in plant oils, which support the elasticity of the skin.

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Celiac Disease

Q. Do your products contain gluten?

Gluten, the protein found in wheat and other grains, poses as an allergy concern for some people. As a natural component of wheat, it is found in some of the ingredients we use in our products. Many of our skin care products include small quantities of organic alcohol derived from organic wheat. A few products are also formulated with Triticum Vulgare (Wheat Germ) Oil. We cannot guarantee that these ingredients are entirely free of all traces of gluten.

Q. Which Weleda products are free from gluten?

The following products don’t contain raw materials derived from wheat, oat or other cereals, which can contain gluten, or they are acc. to EC Guideline 2005/26/EC classified as harmless for patients with celiac disease (like distillate of alcohol from gluten-containing cereals). Only those cosmetic products are listed, which potentially can be ingested. Other products, which are only used on skin, are not relevant for patients with celiac disease and are therefore not listed.

See products that are free from gluten

* Selection of the product categories according to recommendations of German Coeliac Society 2014.

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Facial Care

Q. Which products do you recommend for sensitive skin?

Our Almond Soothing Facial Care line is specifically formulated for sensitive skin, including rosacea skin conditions. In addition, we recommend several other premier facial care products for sensitive skin conditions, depending upon the specific skin type and the season of the year. Please visit our Facial Care pages for more information.

Q. Which products do you recommend for normal / combination skin?

Our Iris Hydrating Facial Care line is ideal for all skin conditions, including oily skin types. In addition, we recommend several other premier facial care products for oily skin conditions, depending upon the specific skin type and the season of the year. Please visit our Facial Care pages for more information.

Q. What do you recommend for removing eye makeup and treating the eye area?

Our Almond Soothing Facial Oil gently, yet effectively, removes eye makeup. Apply to a slightly damp cotton pad and pat over the eye are Almond Soothing Facial Oil also nourishes the eye are Wild Rose Smoothing Eye Cream is specifically formulated for use on the delicate eye area to strengthen the skin and tissues and reduce puffiness. This light, fragrance-free eye cream is suggested for use both day and night.

Q. What ages skin?

When skin ages cell division is slower and the Epidermis gets thinner. The skin metabolism gets slower, sweats less, and loses oils and proteins. Collagen and elastin, two protein fibres which give the skin its elasticity and resilience begin to loose elasticity and the ability to hold water, causing skin to become dry.

As we age, skin becomes more easily damaged, light sensitive, with more visible pigmentation. Lines and wrinkles from laughter and other habitual facial expressions deepen.

Skin ages for two reasons: environmental stress, (eg sun damage or photo-aging), and intrinsic aging, where protein fibres are naturally replaced at a slower rate.

We can’t stop fibre replacement slowing down, but we can help prevent the damage from environmental stress.

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Ingredients & Quality

Q. What is glycerin and why do you use it?

Glycerin is a threefold alcohol found in every fat. We use glycerin derived from rapeseed oil. This ingredient is produced through the saponification process of vegetable oil and soap. It regulates the absorption and release of water, softening and smoothing the skin.

Q. Why do some of your skin care and medicine products contain alcohol?

In homoeopathic medicines and tinctures, alcohol is traditionally used to draw out the vital life forces of a plant to create a botanical extract in a specific concentration. Alcohol is also used as a natural preservative in our formulations. We use organic grain alcohol, which is naturally derived from fermented plant sugars. We do not use Methyl or Propyl alcohol—also known as rubbing alcohol.

Q. Why do you use alcohol in your medicines?

Traditionally, homoeopathic and herbal tinctures were made using a water and alcohol (ethanol) mixture. This stems from a time when herbs were extracted by soaking them in wine or spirits. Water and ethanol mixes are still the most common extraction method for tinctures and are now standard pharmaceutical practice.

One important reason ethanol is used in the production of Weleda remedies is that ethanol is able to extract more active ingredients than other substances used for extraction, such as glycerin or water. With a wider range of active ingredients present, the end product is more effective.

Another advantage of using alcohol for tinctures is that it acts as a preservative - bacteria, yeasts and molds generally do not grow in an ethanol concentration of approximately 20% or greater. Another advantage of ethanol is that once it is ingested, it loses its preservative effect; therefore, it does not damage beneficial intestinal flora.

The small amounts of ethanol taken in when using homoeopathic or herbal products are generally recognized as harmless. For example, the standard 10 drop (or 0.5 ml) dose contains 2 drops (80 mg) of ethanol. The American Academy of Pediatrics recommends that a newborn (6.6 lb) baby, should be given no more than 3 ml of ethanol in a single dose. This is about 30 times greater than the amount in a dose of herbal or homeopathic products. In comparison, an average slice of bread contains between 100 mg and 200 mg of ethanol.

Q. Why do you use alcohol in your skin care products?

We use organic grain alcohol in many of our Weleda creams, lotions and cleansers. It is needed to extract the active components of the herbs and other plants used in products. Additionally, alcohol improves the consistency and the stability of products. The stabilising effect is important as we do not use any synthetic preservatives in any Weleda products.

Alcohol has some benefits for the skin; it is a mild disinfectant and is also cooling.  The alcohol content in Weleda skincare products does not harm the acid mantle, the skin’s natural oily cover. We use low concentrations of alcohol in our creams, lotions and cleansers and at these low concentrations, alcohol has been shown to be well tolerated on the skin, even on sensitive baby skin.

In line with Weleda’s holistic approach to personal care, our products derive their effect from the sum of their components and not from any individual ingredient. We have performed safety and efficacy tests on all our products to ensure that under normal or reasonably foreseeable conditions the use of our products is safe and will provide the claimed effects.

We use organic grain alcohol, which is naturally derived from fermented plant sugars. We do not use Methyl or Propyl alcohol—also known as rubbing alcohol.

Q. Why Weleda Skin Care?

Since 1921, Weleda has pioneered the use of biodynamic and organic ingredients in skincare and medicines to promote natural harmony and health. Our purest ingredients—natural, organic, biodynamic and wild crafted—come directly from nature and are cultivated with the loving hands of dedicated farmers throughout the world. We create premier, naturally therapeutic skincare that captures the power and potency of nature. When you care for your skin with our soothing preparations, you will experience a vitality that only nature can bring.

Q. How do you colour and fragrance your products?

Our products are naturally coloured with the essential plant extracts that make-up each pure formula. All formulas are naturally fragranced with essential oils and plant extracts. We do not use any synthetic colours or fragrances.

Q. What is lanolin and why do you use it?

Lanolin is a wax derived from the wool of sheep. The process of extracting this wool does not harm the sheep in any way, as the shearing of wool is a natural and necessary process. Weleda uses the highest quality lanolin from sheep in Australia and New Zealand. It is cleaned to remove any pesticide residues. This beneficial ingredient contains natural fats that give it an affinity to the skin, making it an ideal moisturizer. We use lanolin to nourish and protect the skin.

Q. Why do you use lactose in some of your products?

Weleda uses lactose as the carrier for our homeopathic medicines in the Baby Teething Powder. Sometimes we get asked whether a baby with lactose intolerance are able to use our teething or colic powder. Congenital lactase deficiency is an extremely rare disorder in which the small intestine produces little or no lactase enzyme from birth. This is a very serious disorder because it means that the baby can’t digest lactose in breast milk. In order to thrive, babies who have this condition need a special diet from the time they’re born. Unless a baby has this disorder, you can be confident to prescribe these products to babies and young children. Secondary lactose intolerance caused by not enough lactase being produced usually only develops after the age of three.

Q. Do you use any synthetic ingredients?

We use only natural oils and plant extracts. All Weleda products are FREE of synthetic preservatives, fragrances, colorants and raw materials derived from mineral oils, as well as genetically modified organisms (GMO's). Our products are instead FULL of the highest quality, pure and natural ingredients for your body.

Q. What is magnesium aluminium silicate and why do you use it?

Magnesium aluminium silicate (fuller’s earth) is a naturally occurring mineral. Its name is the standard label applied to natural earth of various origins. Other commonly known names for this ingredient are hectorite, kaolin and white clay. This clay serves as a natural thickener commonly used to hold ingredients together, providing a moisture-binding effect. The molecules of magnesium aluminium silicate are too large to be absorbed through the skin, and it is a dermatologically well-tolerated material. This clay helps to remove impurities from the skin when used in our skincare products and it works as a gentle polisher in our toothpastes.

Q. How do you preserve your formulations?

All of our premier formulations are preserved with natural ingredients. We use organic grain alcohol, natural essential oils and pure plant extracts to maintain the life of our products. Furthermore, our unique and recyclable packaging protects each formulation and helps to prevent against oxidation. As a result of these naturally effective preservation techniques, it is not necessary to refrigerate our products. All product life information can be found on the inner and outer packaging.

Q. Why do you use seed and nut oils in your products?

Plants oils, derived from seeds, nuts and fruits, gently care for and nourish your skin. Unlike petroleum-based mineral oils, plant oils help support and balance your skin’s moisture and oxygen levels and most closely match your skin’s natural make up. Your body can easily use the fatty acids and beneficial properties within each oil to stay beautiful and healthy.

Q. What is the INCI?

The International Nomenclature for Cosmetic Ingredients (INCI) is the system we have adopted for labelling and declaring our skincare ingredients. The multilingual and multinational labelling requirements implemented by the European Union require a full declaration of ingredients on personal care packaging. This labelling standard denotes all ingredients according to their Latin (Chemical / Scientific) designation. Those manufacturers following the INCI are therefore required to label their ingredients as specified by the regulatory board. All companies selling personal care products in Europe, and most recently in Canada, are required by law to list their ingredients according to the INCI.
All ingredients are listed by their quantity of presence—greatest to least—in the product. Due to its full ingredient disclosure policy, the INCI standards strive to help you, the consumer, make informed and healthy purchases, helping you avoid any ingredients to which you may be allergic.

Q. What is Biodynamic agriculture and why do you employ this cultivation method?

Biodynamic and organic farming methods are similar to one another in that they both work to enhance the soil and cultivate plants that are free of synthetic fertilizers and pesticides. Biodynamic cultivation, however, goes a step further—beyond organic. Homeopathic preparations are used to enhance the vitality of the plants. Each plant is harvested by hand at its peak, according to the season, time of day, and position of the planets in the universe. At Weleda, we view the earth as an interconnected living organism. Plants, animals and human beings have an inherent and beautiful relationship with one another and their surroundings. Our philosophy—Cultivating Beauty—lies deep within the principle of Biodynamics. Visit Our Biodynamic Gardens to learn more.

Q. How are natural essential oils denoted on your packaging?

According to the INCI labelling standards, all fragrances—which for us represent all natural essential oils—are prefaced and denoted by* (from natural essential oils).

According to the European Union Mediation Committee’s 2005 resolution, 26 fragrances—present in over 10ppm (parts per million)—found to cause allergies in sensitive individuals, must be declared on all personal care ingredient listings. These fragrances are listed by their individual components according to their chemical names. As a result, Rose Oil, for instance, which contains over 400 components, many of which have not even been discovered, is no longer listed as “Rose Oil” on the packaging, but by its individual parts, such as “Geraniol”.

While only 1-3% of the population has been found to have any allergy to a fragrance, this regulation has been implemented in order to inform those consumers will allergies of all ingredients that make up a product. Most often, a person is not allergic to the complete fragrance / essential oil, such as Rose Oil, but rather its components.

We use all natural essential oils. By EU law, these natural ingredients are listed under the same name and designations as their synthetic counterparts, regardless of their origin. Natural essential oils—particularly when blended with other essential oils, rather than in isolated form—are generally well-tolerated by the skin and provide numerous physical and psychological benefits.

Q. Do you use allergy-tolerated wheat starch or gluten in your products?

Gluten, the protein found in wheat and other grains, poses as an allergy concern for some people. As a natural component of wheat, it is found in some of the ingredients we use in our products. Many of our skin care products include small quantities of organic alcohol derived from organic wheat. A few products are also formulated with Triticum Vulgare (Wheat Germ) Oil. We cannot guarantee that these ingredients are entirely free of all traces of gluten.

Many of our tablets contain wheat starch in a presence of up to 25 mg per tablet. In regards to associated allergy-concerns for those suffering from Celiac Disease, according to the German Celiac Disease Society, after washing out the albumen fraction from the wheat flour, the resulting pure wheat starch—containing less than .05% residual nitrogen (the so-called primary wheat starch)—may be declared as being gluten-free.

At this time, we cannot guarantee that our raw materials do not come in contact with gluten-containing ingredients. If you have a gluten sensitivity or allergy, we recommend you consult with your medical practitioner before using any of our products containing these ingredients.

Q. How do you test the efficacy of your products?

We do not test our ingredients or skincare products on animals. It is unnecessary for us to do so, as the plant materials that makeup our pure formulations have been used internally and externally for countless centuries. Long before animal-testing was introduced, all “testing” was done on humans, establishing a system of trial and error. Thus, many materials were established as safe and effective. As a result, Weleda's use of raw materials has a long history of safe usage. We ensure that our biodynamically grown ingredients and those provided by our partners have not been tested on animals.

Q. Are Weleda products cruelty free?

We get asked all the time about animal testing and whether our natural and organic cosmetics are cruelty free. The answer is yes they most certainly are! Weleda has never tested any of its individual ingredients nor finished beauty products on animals. We don't carry any bunny symbols on our packs because we are a global brand with international packaging, instead we have the NATRUE seal on our products. Animal testing is fundamentally against our and NATRUE's underlying values and ethics.

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Medicines

Q.  Are Weleda Medicines made in New Zealand?

Here are some key facts about Weleda medicines made in New Zealand:

  • New Zealand’s only registered natural pharmaceutical company with a licence to manufacture medicines. This means that Weleda Medicines can legally carry therapeutic claims. 
  • Manufactured to the internationally recognised New Zealand Code of Good Manufacturing Practice (GMP) for pharmaceutical products. 
  • New Zealand’s only natural pharmaceutical company growing biodynamic ingredients in our own gardens for both medicinal and body care preparations. 
  • Product efficacy based on over 80 years of product development and knowledge and formulated by doctors and pharmacists. 
  • Free from synthetic colours, fragrances, preservatives, emulsifying agents, and parabens. 
  • No genetic modification – our policy is to never knowingly use raw materials that contain genetically modified materials. 
  • Weleda uses only high quality, high concentration organic, or biodynamic ingredients derived from natural sources.

Q. How long do I take Weleda Medicines for?

This will always depend on whether the illness is acute or chronic. Here are some general guidelines for Weleda medicines:

For acute illness: (Sudden symptoms)
Take the medicine (as indicated on the label) for 3 days - 1 week after the symptoms have gone.

For chronic illness: (Prolonged symptoms)
Take as indicated on the label for 6 weeks, and then have a 2 week break. This cycle can be repeated for several months if required.

We do not recommend constantly taking Weleda medicines without having a break. This ensures the body does not come to rely on it, and encourages the body’s own normal processes to be stimulated.

Q. How do I take Weleda internal medicines?

Weleda medicines are generally taken 3 times daily, straight or in a little water, at least 15 minutes before meals. In acute conditions medicines can be taken up to every 2 hours.

Drops:
Can be taken straight (tip the drops into cap or straight into mouth) or in a little water and hold under the tongue for a few seconds to allow the medicine to be absorbed. 

Pilules, Tablets and Powders:
Dissolve under the tongue for quick and effective absorption

Q. How long do I use Weleda Medicines before I expect to see a result?

This will vary from person to person, depending on their general level of health, and how long the condition has been present. Other factors, such as a person’s level of nutrition and stress also affect a person’s general immunity and vitality. As a general guideline:

Acute conditions:
A person can expect some change within a day.

Chronic conditions:
A person can expect some change within two weeks, but should persist for up to six weeks.

Q. How to take Weleda Medicines

Drops: 
Can be taken straight (tip the drops into cap or straight into mouth) or in a little water and hold under the tongue for a few seconds to allow the medicine to be absorbed.

Pilules/Tablets/Powders:
Dissolve under the tongue for quick and effective absorption.

Q. General Dosage Instructions

Weleda medicines are generally taken 3 times daily, straight or in a little water, at least 15 minutes before meals. In acute conditions medicines can be taken up to every 2 hours.

Dosage:

  • Under 7 years - 5 drops
  • 7-14 years - 10 drops
  • Adult - 15 drops
  • For tablets and powders see individual products.
  • Or as directed by your healthcare professional.

PLEASE NOTE: If you are unsure about the condition, or if it does not respond to treatment, then advice from a healthcare professional should be sought.

Q. What is the difference between the “x” and “c” potency scales?

Weleda manufactures both “x” (decimal) and “c” (centesimal) potencies.

The “x” potency scale consists of 1 part ingredient (plant/mineral substance) to 9 parts of dilution (water and alcohol). A 1x is one part ingredient to 9 parts water/alcohol. A 2x is one part of the preceding 1x and 9 parts water/alcohol, and so on.

The “c” potency scale consists of 1 part ingredient to 99 parts of dilution.

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Mother & Child

Q. What is Calendula, and why do you use it in your Baby Care products?

Calendula, also known as Marigold, is renowned for its comforting, soothing and antibacterial properties. Weleda’s Calendula is grown organically and biodynamically and is harvested by hand in the Weleda Medicinal Plant Gardens in Europe. As a result of the gently nourishing and warming properties of this flower, it is ideal for use on babies, children and all other delicate and sensitive skin types.

Q. What do you recommend I use for a nurturing infant massage?

Weleda Baby Calendula Oil is the best choice for a soothing and warming massage. This gentle oil contains pure sweet almond oil and fine essential oils, and it is naturally free of mineral oils. The flip-top, ergonomic and recyclable packaging makes it ideal for safe, single-handed use.

Q. What skin care products are appropriate for use in the nappy area?

We recommend Calendula Oil for cleansing the nappy area. Then, apply Calendula Nappy Change Cream for daily care. This gentle, soothing cream helps protect the delicate skin of the nappy area, preventing soreness and reducing existing redness.

Rash Relief Cream is an effective treatment for skin rashes (including nappy rash). It soothes, protects and helps heal delicate skin. The antiseptic and healing properties of aloe, Echinacea and hypericum work together with soothing chamomile and nettle and astringent witch-hazel to help heal inflammation and soreness. Zinc helps to form a protective barrier.

Q. May Weleda Baby Calendula Care products also be used on adults?

Our Baby Calendula Care line has been specifically formulated for the delicate skin of babies. Therefore, it is also recommended for all sensitive skin types. Calendula Lotion and Calendula Oil, for instance, are both nourishing formulas ideal for the daily nourishing care of all skin types.

Q. What should I use to wash my baby’s hair?

Weleda Calendula Shampoo & Body Wash is ideal to cleanse and nourish your baby’s or child’s fine hair and delicate scalp. Formulated with plant-based, sugar derived foaming and cleansing agents, it forms the softest lather for gentle cleansing and care.

Q. What should I use on my baby as a body moisturiser?

We recommend using Calendula Oil for daily care, warmth and protection. Massage over your baby’s skin after bathing and as needed. This oil is also ideal for a therapeutic infant massage. Calendula Lotion can also be used as a convenient daily care moisturiser. It will help keep the skin soft, supple and protected, and it is easily absorbed by the skin. Both are featured in flip-top, ergonomic and recyclable packaging for safe, single-handed use.

Q. What is Weleda Nursing Tea, and when do you recommend that I use it?

Weleda Nursing Tea supports healthy lactation* and soothes the digestion of both mother and child. This effective formula is 100% certified organic and caffeine free, and the tea bags are unbleached. It is recommended that you drink up to three cups per day, beginning after birth and throughout your nursing period.

*This statement has not been approved by the FD. This product is not intended to treat, cure or prevent any disease.

Q. What Weleda products are recommended for expecting Mothers?

All Weleda face and body care products are safe to use during pregnancy or breastfeeding unless a mother has been told to avoid a specific ingredient because of a high-risk pregnancy or complication. For example, the elixirs all contain sugar so if someone has gestational diabetes they should avoid those products. It is not recommended to do a detox program during pregnancy or breastfeeding, so our Birch products should not be used during this time. Weleda face and body care products contain blends of essential oils in concentrations of 0.02% (sensitive skin) to 1.5%. These dilutions typically don’t cause any concerns for safety. National Association for Holistic Aromatherapy. “Safety Information.” https://naha.org/explore-aromatherapy/safety/

Weleda’s Pregnancy line—including Stretch Mark Massage Oil and Nursing Tea—is specifically formulated for mothers-to-be and mothers. Stretch Mark Massage Oil smoothes the skin and helps to avoid the development of stretch marks on the stomach, thighs, bottom and breasts. Nursing Tea, a certified organic herbal tea, also supports healthy lactation and soothes the digestion. Other beneficial products include: Calcium Compound 1 and 2, which work together in the morning and evening to promote calcium absorption and prevent inadequate lactation; Nipple Care Cream, which helps to treat minor skin irritation and rashes and is ideal for treating sensitive areas such as the nipples and Foot Balm, which helps to soothe the feet and alleviate feelings of heaviness and discomfort. Itchy, dry and increased sensitivity are common skin conditions during pregnancy. Almond Soothing Facial Care is ideal for the care of especially sensitive facial skin. It is important to keep the skin well moisturized with creams and lotions to protect the skin from irritation and to keep it nourished.

Q. Can I take Weleda Medicines if I am pregnant?

Weleda medicines and herbal preparations have a long history of safe use over many decades and it is our judgement that there is no known reason to indicate that any of the commonly available Weleda preparations may harm the developing foetus or breastfed baby. However, in common with nearly all herbal and homoeopathic medicines, no Weleda products have been tested on pregnant humans to prove their safety. Therefore, Weleda does not claim that any Weleda product is safe to use during pregnancy. We undertake to provide label warnings on any product where there is any suspicion that more than the general caution should be taken during pregnancy or breastfeeding. Weleda supports the widely used cautious recommendation that the only medicines to be taken during pregnancy or breastfeeding are those where the risk of taking the medicine have been weighed-up against the risk of the medical condition by the mother and their health care professional.

Q. What Weleda preparations are not recommended for babies?

All products unless otherwise stated on the label are suitable for babies through to adults. For all products, please follow the recommended dosage on the product label.

Q. What Weleda products are recommended for very sensitive or eczema-prone skin?

In cooperation with midwives, we developed the White Mallow range specifically for baby skin that is sensitive or eczema-prone. 
Weleda’s White Mallow range covers the skin in a protective layer. Unlike Vaseline or mineral oil, skin-related fats can actually stabilise the corneal layer of the skin – helping it to maintain its moisture. At the same time, the skin is deeply hydrated and enveloped in a protective cocoon. 

Discover more about this range

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Oral Care

Q. What is Weleda Ratanhia Mouthwash Concentrate, and how do I use it?

Ratanhia Mouthwash Concentrate is a refreshing pick-me-up perfect for anytime of the day and is ideal to clean and soothe your teeth and gums. To use this essential formula, shake a few drops into a glass of water and rinse or gargle. This mouthwash is highly concentrated, as one bottle makes up to one-half gallon. We recommend using cold water for a refreshing mouthwash and warm water for a sore throat gargle.

Q. Do you have a peppermint-free toothpaste?

Our Calendula Toothpaste is free of peppermint oil, making it a favourite among homeopathic practitioners. In lieu of peppermint, this formula is flavoured with organic fennel oil and liquorice.

Q. Why are your toothpastes free of added fluoride?

We do not add fluoride to our oral care products, as an excessive quantity of fluoride may cause health risks. Fluoride is naturally taken in through mineral water and other sources. Thus, additional quantities are often not needed. However, if extra fluoride is necessary to improve health, we believe this should be determined and prescribed by your health care practitioner.

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Packaging

Q. What is the best way to store your products?

The best way to store our products is away from direct sunlight in a tepid environment that is neither extremely cold or hot. It is also important that all products be firmly sealed after each use. We recommend that you store the products under these conditions to protect the pure nature of the formulations.

Q. Why do you use plastic bottles to package some of its products?

We use recyclable and food grade PET and PE/PP plastic to package some of our products, such as baby products, body lotions and body washes to ensure safe and easy use of these products. The plastic materials are shatterproof, making them especially ideal for use in the shower and by parents for their babies.

Q. What is the shelf life of your skincare and medicine products?

Our skincare products have an average shelf life of 2-1/2 years. Most of our medicines have a shelf life of at least 3 years. Please see our product packaging for individual product information and expiration dates.

Q. What type of packaging do you use?

We employ only the safest materials for our packaging to protect and preserve both the product formulation and the environment. In addition, we have designed our unique packaging for easy use and durability. We utilise different types of materials including: glass, food grade plastic such as PET,  PE/PP and rHDPE (coex) packaging as well as aluminium tubes with a protective coating.

All of our inner packaging is recyclable, however we advise to check with your local council on which items are accepted in your kerbside recycling bin as there is currently no standard system in place in Australia. Items such as spray bottle tops, lids and pumps may have to be processed via specialised recycling systems such as TerraCycle. All of our outer cartons are 100% recyclable in your kerbside collection.

Q. Why do you use glass and aluminium tubes to package some of your products?

Glass and aluminium tubes are used to package some of our premier formulations due to the pure ingredient composition of the products. Natural substances, such as essential oils, are “living,” making them extremely volatile. Both glass and aluminium do not react with the formulations within, eliminating oxygenation of the products. All aluminium tubes are free of nickel and are lined with a protective resin to avoid any interaction between the product and the aluminium material. 

Q. What is sustainable packaging?

Sustainable packaging has to satisfy a range of requirements for us. Of course it has to keep the products safe, but it must also be manufactured from sustainable materials and be recyclable once its packaging life is over. There is currently no ideal solution which meets all of those requirements. While we continue to research future solutions, Weleda endeavours to use packaging which is as sustainable as possible.

We continue to research future packaging solutions to make our packaging as sustainable as possible. In 2012, we founded a cross-departmental team to create new packaging solutions. This resulted in a number of decisions which we implemented immediately – to use as much post-consumer recycled material as possible; to use Forest Stewardship Council certified boxes as much as possible; to switch from metallic foil to colour printing. We are also looking into replacing our iconic blue glass bottles with low environmental-impact plastic which is easier to recycle and more environmentally-costly to ship because of the package weight. Through regular discussions with packaging manufacturers and experts, our packaging is constantly being improved.

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Shipping & Handling

Q. Do you ship internationally?

Yes, we are able to process orders that are shipped to destinations outside of Australia. We are unable to ship to Japan, Africa, South America, Romania, Israel and Indonesia.

Q. How do I make a return or exchange?

Please call our Customer Service Department on freecall 1300 551 454. Customer Service is operated Monday – Friday between the hours of 9:00am-5:00pm AEST

Q. What is your return policy?

Weleda does not supply goods on a sale or return basis. We are not obliged to refund items unless they are defective or damaged. We will of course meet all our obligations under the Australian Consumer Law.

We go to great lengths to ensure the quality of our products and your satisfaction with them. You may return products if you are not satisfied or feel the item is damaged. We'll exchange or refund if your return is received within 7 days for medicines and 30 days of the purchase date for all other products.

Please call our Customer Service Department on freecall 1300 551 454. Customer Service is operated Monday – Friday between the hours of 9:00am-5:00pm AEDT time.

Q. When will my order be processed and shipped?

Orders are dispatched within 2 business days and shipping times are estimated at between 5 -15 business days depending on your location within Australia. Friday orders received after 3.00pm will be processed and shipped on the following week.

Q. How will my package be shipped, and what are the associated costs?

Most orders are shipped via registered Australia Post.
Orders within Sydney metro may be posted via Go Logistics.
We only charge a flat fee per order.

  • Standard post within Australia – A$6.90
  • Express post within Australia - A$14.95 (Capital cities -  does not guarantee next day dleivery)
  • Express post within Australia - A$19.95 (Country regions in all states, NT, FNQ, WA -  does not guarantee next day dleivery)
  • FREE shipping for orders over $90.00 within Australia. Only available for standard shipping orders within Australia
  • Outside Australia – A$29.90

Q. Which payment types do you accept?

We accept Debit and Credit Cards (Visa and MasterCard), Paypal and orders are processed through EWay.

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Vegetarian and Vegan Products

Q. What Weleda products are suitable for Vegetarians and Vegans?

All Weleda skincare products and foods are suitable for those vegetarians who abstain only from meat and fish. 
The following products are also suitable for vegetarians who generally abstain from ingredients of animal origin (vegans).

Products that are marked as vegan don’t contain any raw materials derived from animals. However, a contact of these products and their raw materials to material of animal origin during the manufacturing process cannot be ruled out entirely. Products that are not marked as vegan contain raw materials derived from animals like bees wax, and its derivatives, lanolin, goat milk and/or lactose in natural cosmetic products or honey in elixirs.

See all vegan products

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