Website Accessibility

We are committed to providing an inclusive and accessible digital experience for all users, including people with disabilities. Our website is developed and maintained in accordance with the European Accessibility Act (Directive (EU) 2019/882), which outlines accessibility requirements for products and services across the EU, as well as Australia’s Disability Discrimination Act 1992 (DDA). Under the DDA, equal access to information and services is a legal requirement, and compliance is guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognised guidelines form the basis for improving accessibility across web content and interfaces.

This declaration on digital accessibility applies to the website www.weleda.com.au operated by Weleda Australia Pty Ltd, 16/2 Daydream Street, Warriewood NSW 2102. Phone: 02 9997 5171

• The service provided on this website in electronic commerce is predominantly for the purchase of products offered by Weleda Australia (including skincare products, natural medicines, and marketing promotions, etc.).
• Users of our online shop can select products and purchase products after completing the ordering and payment process.

The design of our online shop follows the Web Content Accessibility Guidelines (WCAG) 2.2, conformity level AA. Our goal is to ensure that our entire digital offering is accessible, usable, and safe for all people – regardless of physical or cognitive limitations.

We ensure that our digital offerings work in various usage contexts – even with limitations in perception, motor skills, or cognition. The implemented measures include:

• Visual alternatives: Content is usable without color differentiation; all relevant information is provided with text alternatives.
• Auditory alternatives: Our functions do not require hearing ability. Audio signals are visually supplemented or can be perceived in other ways.
• Motor accessibility: The operation of our content is possible without precise mouse movements, with alternative input devices, and without excessive physical effort.
• Avoidance of visual stimuli: We avoid content that could increase the risk of photosensitive seizures (e.g., through flickering or blinking elements).
• Cognitive support: Our user interface is clearly structured, easy to understand, and supports users with cognitive limitations in orientation and operation.

We regularly review our digital offerings for accessibility and promptly implement technical and design optimizations. This ensures long-term compliance with legal requirements – especially with regard to the Web Content Accessibility Guidelines (WCAG) 2.2, conformity level AA. Because our website is in constant development, some areas may not consistently reflect adherence to this standard.

Please let us know if:

• You would you like information on the implementation of accessibility or report existing barriers
• You are unable to adequately perceive, operate, or understand something on our website or mobile application
• You need information in an accessible form

Email us to [email protected]