Terms & Conditions

Weleda Australia Pty Ltd (ABN 90 055 506 208) provides the services and products available on this website (www.weleda.com.au) to you subject to the following terms and conditions.

By accessing or using our website, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions. If you access only a portion of this site and thereby bypass this agreement, your use of this site still binds you to these terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this site. If you do not agree with any of these terms and conditions, do not use the www.weleda.com.au website.

Weleda Australia Pty Ltd reserves the right to change these terms and conditions without prior notice. By accessing this website, you are bound by the most current version of the terms and conditions. For this reason, we encourage you to read these terms and conditions whenever you use this website.

Intellectual Property and Copyright

All content available on this website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and software, and the compilation thereof (the “Content”) is the property of Weleda Australia Pty Ltd and is protected by Australian and international copyright laws.

The trademarks, logos and service marks displayed on this website (the “Trademarks”) are the registered and unregistered marks of Weleda Australia Pty Ltd, our affiliates, our licensors or our partners, in Australia and other countries, and are protected by Australia and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by us. You may not use Weleda Australia Pty Ltd’s or its partners’ or affiliates’ trademarks and trade dress in connection with any product or service without the express permission of Weleda Australia Pty Ltd.

The Content of this website, and the site as a whole, is intended solely for personal, non-commercial use. You may download, print and store selected portions of the Content, provided you (1) use these copies of the Content only for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Weleda Australia Pty Ltd retains all its intellectual property rights in any Content you download from this website.
You may not without the prior written permission of Weleda Australia Pty Ltd. use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site or accessed through this site. You also may not engage in the mass downloading of files from this site, use the computer processing power of this site for purposes other than those permitted above, or flood this site with electronic traffic designed to slow or stop its operation.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Weleda Australia Pty Ltd.

Your Account and Submissions

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are accessing and using the website on someone else’s behalf, you represent that you have the authority to bind that person as a principal to all the terms and conditions provided herein, and you agree to accept liability for harm caused by any wrongful use of the website resulting from such access or use. We reserve the right to refuse service, terminate accounts or remove or edit content, for any reason, in our sole discretion, without prior notice. Please also review our Privacy Policy for how your account information is used.

We welcome your comments regarding our website. However, any comments, testimonials, feedback, notes, messages, ideas, suggestions or other communications sent to www.weleda.com.au become the exclusive property of Weleda Australia Pty Ltd. Your submission of any comments shall constitute an assignment to Weleda Australia Pty Ltd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. Weleda Australia Pty Ltd will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

The message boards, testimonials and other services that provide you with the possibility to provide content are subject to the following guidelines. Out of respect for all of our visitors, we ask that you do not use obscene, profane or threatening language in messages. In addition, we ask that you do not submit or post photos, videos or other media that include obscene, profane or threatening images. Examples of the kinds of conduct or content that are prohibited in user-submitted content include:

  • The transmission of any content that could violate, or could facilitate the violation of,any applicable law, regulation or Weleda Australia Pty Ltd policy,
  • The transmission of any content that is profane, libellous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable,
  • The impersonation of any person or entity in any part of a content submission.
  • You are solely responsible for the content of any messages and/or images you submit and Weleda Australia Pty Ltd assumes no liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other visitors to this website or any third party. Weleda Australia Pty Ltd. reserves the right to delete the content you provide at any time.
  • Any content you submit is for non-commercial use only. You must provide your actual e-mail address in order to send your content. Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit.

Accuracy of Information and Colours

We attempt to be as accurate as possible when describing our products, pricing and availability on this website. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is 100% accurate, complete, reliable, current or error-free.


PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The prices displayed on the www.weleda.com.au website are quoted in AUD dollars and are inclusive of GST. All transactions are processed in AUD. GST is applicable to all orders delivered within Australia. Overseas orders are exempt from Australian GST.

While Weleda Australia Pty Ltd strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. In the event that an item is mispriced, Weleda Australia Pty Ltd may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account for the amount of the incorrect price.


We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Weleda Australia Pty Ltd reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account or the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Please also review our Shipping and Delivery Policy and Returns Policy before you place an order.

Authority to Leave (ATL) delivery instructions 

When you select "Yes" for your order to be left at the nominated address "Authority to Leave(ATL)", you understand and agree that this gives our delivery service permission to leave your order unattended in a safe place as instructed by you at the delivery address. If ATL is selected and no instructions are given, a safe place will be where the driver deems appropriate. You understand and agree that by granting us authority to leave, we and our delivery service are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you once the delivery has been made.

Promotions and Promotional codes

Promotions and sales on our website will have their own Terms and Conditions listed on the "Promotions and Competitions Terms & Conditions" page detailing any conditions or exclusions. Weleda Australia Pty Ltd reserves the right to change these terms and conditions as required.

"Promotional Code", “Promo Code” or "Coupon Code" means a code that must be entered at checkout on online transactions to receive a discount or benefit. Each promo code is subject to specific terms and conditions and the general promo code terms and conditions. Not redeemable for cash and cannot be used to purchase gift vouchers. Valid for qualifying purchases made on www.weleda.com.au. Must be redeemed within the validity period. Not redeemable on gift sets or sale items unless expressly stated otherwise. Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks. Discounts are applied prior to shipping, handling, and sales tax charges. Promo codes cannot be combined with other offers. Not transferable or redeemable for cash or credit.

To apply a promo code, you must enter it at checkout prior to completing the order. Please check the spelling and validity of the offer. Codes entered must not have any spacing before or after. Once the code is accepted it will show in the Applied offers section and the reduced price will show for each product. Ongoing offers are subject to change without notice.

Back-order Policy

Weleda Australia Pty Ltd do not back-order items that are out of stock. Items that are currently unavailable cannot be ordered online at www.weleda.com.au. In the unlikely event you order an item that we out of stock of, or if we are unable to completely fullfil your order, then we will refund your credit card for the cost of the items that are out of stock.

If you wish to know when a currently unavailable item is expected to be available again you are welcome to email us at [email protected].

Use-by Date Policy

Weleda does not use artificial preservatives; be aware that the shelf life of our products can be as little as 18 months from when they are made. Please bear this mind when you place your orders. There should be at least 6 months left before the use-by date at the time the products are sent. Note: however that special promotion products may have a shorter use-by date, but this will be at least 2 months from the date the product is sent.

Contacting Weleda Australia about this website

If you have any questions about these terms of use, the practices of this site, or your dealings with this web site, you can contact: [email protected]


Our website is presented “as is.” Weleda Australia Pty Ltd makes no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including, but not limited to, warranties of merchantability, non-infringement or fitness for a particular purpose, unless such representations and warranties are not legally excludable. You agree that Weleda Australia Pty Ltd will not be responsible or liable, under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the website; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third-party websites; or (f) events beyond our reasonable control. Further, to the maximum extent permitted by law, we will not be liable for any indirect, special, incidental or consequential damages of any kind (including lost profits) related to the website regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).

Weleda Australia Pty Ltd makes no representation that content provided on this website is applicable or appropriate for use in locations outside of the Australia.

Weleda Australia Pty Ltd assumes no risk or responsibility for your use of any of the content provided on this website.
The information contained on this website referencing ingredients, processes, medicines and treatments is intended as an educational aid only. It is not intended as medical advice for individual conditions or treatment. It is not a substitute for medical advice, nor does it replace the need for services provided by medical professionals. Weleda Australia Pty Ltd recommends speaking with your doctor or pharmacist before changing your personal care regimen or taking any drugs or medicines. Only your doctor or pharmacist can provide you with advice on what is safe and effective for you.

Limited Liability

Under no circumstances shall Weleda Australia Pty Ltd. Or any of its employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortious action, even if an authorized representative of Weleda Australia Pty Ltd. Has been advised of or should have known of the possibility of such damages.

If you are dissatisfied with this website or any content on the site, or with these terms and conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Weleda Australia Pty Ltd. Under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100.00).

Links to Third Parties

We are not responsible for the content of any other websites linked to or from this website. We provide links on this website for your convenience only and do not endorse the referenced content, product, service or supplier. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of other websites linked to or from this website, nor do we assume any responsibility or liability for the actions, content, products or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Carefully review the terms and conditions and privacy policies of all other websites that you visit.

Donations made by our website

Weleda has no exact control over how your donations will be used by the charity you donate to. If you wish that your donations, be used towards a particular purpose then it is your responsibility to contact the charity directly to ensure that this occurs to your satisfaction.

Tax refunds of donation

For a donation to be tax deductible, it must be made to an organisation endorsed as a deductible gift recipient (DGR). It is important to remember that not all charities are DGR-endorsed, and there are specific requirements that charities must meet to be endorsed as a deductible gift recipient. We will advise our customers if the charity aligned with our values is DGR-endorsed or not. Your order confirmation email is a valid tax receipt should you be able to claim the deduction.

Donation refunds

Once you have made a donation on our site, you will only be able to request a refund if you contact us on or before the 19th day of the following month. We will not charge you a fee for processing any refund if your donation was made through our site and processed by us.

If you make a donation through our site that was processed by us and your donation has already been transferred to the selected charity, you may request a refund by directly contacting the charity you made the donation to. As referred to under the above clause, we will not be able to refund any of your donations if your request for a refund is communicated to us after the 19th day of the following month.

Our site changes regularly – change of charity

We may update our site from time to time and may change the content at any time. If the need arises, we may suspend taking donations or change the charity we are donating to. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Enforcement of Terms and Conditions

By accessing and using this website, you agree that your access to and use of this website are subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the state of NSW, Australia.