Delivery Information

COVID update

We are still processing all orders daily and are trying to get them to you as quickly as possible. 

Please be assured our priority is the health and safety of our customers, communities and team members. We have continued our COVID safe hygiene practices and have implemented extra measures to sanitise all areas of our warehouse and packaging facilities to keep you safe.

Delivery Options

Standard Delivery

Weleda Australia Pty Ltd deliver products Australia wide using Australia Post.

Orders are despatched within 24 hours of placing your order Monday to Fridays, and delivery times are estimated at between 5 and 13 business days depending on your location within Australia. Dispatch times may vary during peak periods. 

You will be able to track your order by entering the consignment number at Australia Post.

If you have any questions, please feel free to contact our friendly customer service team at weleda@weleda.com.au or 1300 551 454.

Please Note: Orders are not delivered on weekends or public holidays.

  Estimated delivery time
ACT 5 - 10 business days
NSW 5 - 10 business days
NT 9 - 13 business days
QLD 5 - 10 business days
SA 6 - 11 business days
TAS 7 - 11 business days
VIC 7 - 11 business days
WA 8 - 12 business days

Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au

We charge the following flat rates for standard delivery per order:

  • Within Australia:  AUD $6.90

Fastest Delivery

Available through Australia Post, Express Delivery is the fastest delivery option, however next-business-day guarantee is currently not available during Covid.  Express orders will be prioritised and orders received by midday Monday to Fridays will be dispatched the same day.* Delivery times are estimated to arrive between 2-3 business days depending on your location within Australia. 

*Dispatch times from our warehouse may vary during peak periods. 

We charge the following flat rates for Express delivery per order:

  • Within Australia:  AUD $15.95

 

International Delivery

Temporarily unavailable. Thank you for your understanding. 

Free Delivery

Weleda Australia offers free Standard Delivery within Australia for any orders of product over AUD $50.

Weleda Australia offers free Express Delivery within Australia for any orders of product over AUD $99.

Back-order Policy

Weleda Australia Pty Ltd do not back-order items that are out of stock. Items that are currently unavailable cannot be ordered online at www.weleda.com.au. In the unlikely event you order an item that we out of stock of, or if we are unable to completely fullfil your order, then we will refund your credit card for the cost of the items that are out of stock.

If you wish to know when a currently unavailable item is expected to be available again you are welcome to email us at weleda@weleda.com.au.

Returns and Exchange Policy

Weleda does not supply goods on a sale or return basis. We are not obligated to refund items unless they are defective or damaged. We will of course meet all our obligations under the Australian Consumer Law.

We go to great lengths to ensure the quality of our products and your satisfaction with them. You may return products if you are not satisfied or feel the item is damaged. We'll exchange or refund if your return is received within 30 days of the purchase date.

Contact Customer Service between 9am – 5pm (AEDT) on freecall 1300 551 454 or email weleda@weleda.com.au with the name of the products and reason for return or exchange.

Please securely pack and seal the products you would like to return, along with your invoice and a note explaining the reason for your return. Please pack in a secure box or envelope. We suggest using an insured service when sending your return, as we cannot accept responsibility for packages which we do not directly ship. Please delivery to the below address:

Att: Customer Services
Weleda Australia Pty Ltd
Unit 16, 2 Daydream Street,
Warriewood, NSW 2102
Australia

 

Orders within Australia

Incorrectly ordered or incorrectly despatched products will be credited for in full, if returned to us promptly (2-3 days) and unopened. We can credit either your Weleda Australia account or if you prefer your credit card account. Postage is not refundable on returns. All exchanges and reorders will be charged the standard delivery charge. All orders are sent tracked and at the purchaser's risk.

 

Orders from outside Australia - International delivery temporarily unavailable due to Covid-19 delivery service closures by Australia Post.

Incorrectly despatched products will be credited for in full, against your credit card account. Note orders sent outside Australia cannot be returned. All orders are sent untracked and at the purchaser's risk. 

Claims for damages or loss of goods in transit must be made to the appropriate carrier. We will of course assist.