Baby Teething Powder - Consumer Recall

 

URGENT MEDICINE RECALL

Weleda Baby Teething Powder

Homoeopathic ingredients: Chamomilla, root 20x; Conchae 6x.

60 Jar

Batches
I8MP04 Sep-23; I8MP05 Sep-23; I8MP06 Sep-23; I8MP07 Sep-23;
J8MP03 Oct-23; J8MP04 Oct-23; J8MP05 Oct-23; J8MP06 Oct-23;
K8MP01 Nov-23; K8MP02 Nov-23; K8MP03 Nov-23; K8MP04 Nov-23;
K8MP06 Nov-23; K8MP07 Nov-23; K8MP08 Nov-23; L8MP03 Dec-23;
L8MP04 Dec-23; L8MP05 Dec-23; L8MP06 Dec-23; A9MP02 Jan-24;
A9MP03 Jan-24; A9MP04 Jan-24; A9MP05 Jan-24; B9MP02 Feb-24;
B9MP03 Feb-24; B9MP04 Feb-24; B9MP05 Feb-24; B9MP10 Feb-24

TGA Recall Reference Number: RC-2019-RN-00662-1

Weleda Australia Pty Ltd, following consultation with the Therapeutic Goods Administration, is recalling the above batches of Baby Teething Powder (a homoeopathic product used for teething) because small, thread like (up to approximately 1cm long x less than 1mm wide), soft, slivers of white plastic may peel off the plastic lid and drop into the powder.
No other batches of Baby Teething Powder are affected by this recall.

If a small sliver of plastic was consumed it may constitute a choking hazard. This recall is a precautionary measure, it was not initiated by any report of a baby choking. There is no chemical or microbiological health risk.

If you have a bottle of Baby Teething Powder from the above batches, do not use it. Return it to the place of purchase for a refund or return affected product to Weleda’s reply paid address with your contact details or call our customer service line to arrange the return of affected product and refund.

CUSTOMER SERVICE 1300 551 454 or +61 2 9997 5171

EMAIL QUERIES to recall@weleda.com.au 

For Returns and Refund

Reply Paid 89901
Weleda Recall Coordinator
Weleda Australia
Suite 16, 2 Daydream Street
WARRIEWOOD NSW 2102

Weleda Australia Pty Ltd sincerely regrets any inconvenience to their customers.

Questions & Answers

Q: Why are you doing this recall?

A: The recall is being conducted because small, threadlike (up to approximately 1cm long x less than 1mm wide), soft, slivers of white plastic could potentially peel off the jar cap upon first opening. This is due to the tight fit of the cap in the jar. This presents a potential for physical contamination of the powder with plastic when opening the jar. The health risk associated with this issue is that if a small sliver of plastic was consumed it may constitute a choking hazard. This recall is a precautionary measure, it was not initiated by any report of a baby choking. There is no chemical or microbiological health risk.

Q: How do I identify the batch number?

A: The batch number and expiry date are printed in two places: on the bottom of the carton next to the barcode, and at the end of the label that wraps around the jar. Only specified batch numbers are affected and should be returned.

GUIDE TO HELP YOU IDENTIFY POTENTIALLY AFFECTED PRODUCTS.

The following batches were sold by Weleda Australia from 11 October 2018 (to stores and direct): Affected Baby Teething Powder Batches (B): I8MP04, I8MP05, I8MP06, I8MP07 J8MP03, J8MP04, J8MP05, J8MP06 K8MP01, K8MP02, K8MP03, K8MP04, K8MP06, K8MP07, K8MP08 L8MP03, L8MP04, L8MP05, L8MP06 A9MP02, A9MP03, A9MP04, A9MP05 B9MP02, B9MP03, B9MP04, B9MP05, B9MP10

RETURNING STOCK

Q: Where do I return my stock to?

A: Please return the affected product to the retailer you purchased the product from for a refund, or return it to Weleda, with your name and bank account included.

Q: What is the Weleda address I return the affected batches of product to?

A: Send to the Reply Paid address below. Using the Reply Paid means you do not need to pay for postage.

Reply Paid 89901
Weleda Recall Coordinator
Weleda Australia
Suite 16, 2 Daydream Street
WARRIEWOOD NSW 2102

Q: The jars are glass, how should I wrap them, so they don’t break in the post?

A: Please wrap in newspaper or cardboard box.

Q: Why do I have to return the affected product, can’t I just destroy them myself?

A: The return of your product triggers your refund. Without sighting your product, we cannot process your refund.

REFUNDS

Q: How to do I get my refund?

A: Return the affected batches of product to the retailer you purchased it from for a refund or return the affected product to Weleda, with your name and bank account, and we will process a refund for the full RRP.

Q: I’ve lost my receipt, what can I do now?

A: You won’t need a receipt, simply return to the store you purchased it from if convenient. Alternatively, you can return it direct to Weleda free of charge via the Reply Paid address noted above.

REPLACEMENT STOCK

Q: Do you have any product available now to replace my returned stock?

A: Unfortunately, no not yet. Weleda New Zealand where the product is manufactured is working is currently working with their packaging suppliers to secure new caps and jars that will not cause the issue to reoccur.

Q: When will new products be available?

A: We have recalled product from the retailers and there will be a period where we will not have stock. We hope replacement product will be available soon. We will announce when we have product again. Thank you for understanding