Baby Teething Powder - Consumer Recall
Questions & Answers
Q: Why are you doing this recall?
A: The recall is being conducted because small, threadlike (up to approximately 1cm long x less than 1mm wide), soft, slivers of white plastic could potentially peel off the jar cap upon first opening. This is due to the tight fit of the cap in the jar. This presents a potential for physical contamination of the powder with plastic when opening the jar. The health risk associated with this issue is that if a small sliver of plastic was consumed it may constitute a choking hazard. This recall is a precautionary measure, it was not initiated by any report of a baby choking. There is no chemical or microbiological health risk.
Q: How do I identify the batch number?
A: The batch number and expiry date are printed in two places: on the bottom of the carton next to the barcode, and at the end of the label that wraps around the jar. Only specified batch numbers are affected and should be returned.
GUIDE TO HELP YOU IDENTIFY POTENTIALLY AFFECTED PRODUCTS.
The following batches were sold by Weleda Australia from 11 October 2018 (to stores and direct): Affected Baby Teething Powder Batches (B): I8MP04, I8MP05, I8MP06, I8MP07 J8MP03, J8MP04, J8MP05, J8MP06 K8MP01, K8MP02, K8MP03, K8MP04, K8MP06, K8MP07, K8MP08 L8MP03, L8MP04, L8MP05, L8MP06 A9MP02, A9MP03, A9MP04, A9MP05 B9MP02, B9MP03, B9MP04, B9MP05, B9MP10
Q: Where do I return my stock to?
A: Please return the affected product to the retailer you purchased the product from for a refund, or return it to Weleda, with your name and bank account included.
Q: What is the Weleda address I return the affected batches of product to?
A: Send to the Reply Paid address below. Using the Reply Paid means you do not need to pay for postage.
Reply Paid 89901
Weleda Recall Coordinator
Suite 16, 2 Daydream Street
WARRIEWOOD NSW 2102
Q: The jars are glass, how should I wrap them, so they don’t break in the post?
A: Please wrap in newspaper or cardboard box.
Q: Why do I have to return the affected product, can’t I just destroy them myself?
A: The return of your product triggers your refund. Without sighting your product, we cannot process your refund.
Q: How to do I get my refund?
A: Return the affected batches of product to the retailer you purchased it from for a refund or return the affected product to Weleda, with your name and bank account, and we will process a refund for the full RRP.
Q: I’ve lost my receipt, what can I do now?
A: You won’t need a receipt, simply return to the store you purchased it from if convenient. Alternatively, you can return it direct to Weleda free of charge via the Reply Paid address noted above.
Q: Do you have any product available now to replace my returned stock?
A: Unfortunately, no not yet. Weleda New Zealand where the product is manufactured is working is currently working with their packaging suppliers to secure new caps and jars that will not cause the issue to reoccur.
Q: When will new products be available?
A: We have recalled product from the retailers and there will be a period where we will not have stock. We hope replacement product will be available soon. We will announce when we have product again. Thank you for understanding