Refund Policy
Consumers Guarantee/Refund
Weleda does not supply goods on a sale or return basis. We are not obligated to refund items unless they are defective or damaged. We will of course meet all our obligations under the Consumer Guarantees Act.
New Zealand Orders
Incorrectly ordered or incorrectly despatched products will be credited for in full, if returned to us promptly (2-3 days) and unopened. We can credit either your Weleda New Zealand account or if you prefer your credit card account. Postage is not refundable on returns. All exchanges and reorders will be charged the standard delivery charge.
Orders from outside New Zealand.
Incorrectly despatched products will be credited for in full, either against your Weleda New Zealand account or if you prefer we will credit your credit card account. Note orders sent outside New Zealand cannot be returned.
Claims for damages or loss of goods in transit must be made to the appropiate carrier. We will of course assist.